Processing System Upgrade

We are currently processing our SYSTEM-UPGRADE.

During this time, the following services will be unavailable:

Online Banking, Mobile App, Bill Pay, DPX Pay, Voice Banking & Applications (loan/member/employment/etc)

Access to all services will be restored Monday, June 1, 8:30am.

System Upgrade

LOADING.....May 29th - May 31st, 2020

When will the upgrade happen?
The last weekend in May 2020.
We will close at 4:00pm Friday, May 29th, be closed Saturday, May 30th, and reopen for
normal business hours on Monday, June 1st, 2020.
Our new system is Member Focused.

Our new system is far more user-friendly than our current system.

It identifies each member, including joint account owners individually by social security number. This matters because account access is now individualized.

Who is affected? EVERYONE!  If you are on an account in any way, shape, or form... the upgrade will benefit you.
What is being upgraded?

EVERYTHING! We have been on our current system since 1995. It can no longer provide the service and products you deserve.

The new system enables us to give you the latest and greatest enhancements. It also greatly increases our ability to operate more efficiently, which will save you and the credit union money, time, and effort.  This allows us to provide better products and services to all.

Will JCU be closed? YES. We will close at 4:00pm Friday, May 29th, 2020 and be closed Saturday, May 30th, 2020.
Will my JCU debit card work during the upgrade?
However, it will have limited purchasing power and limited ATM cash withdraw amounts during the time we are closed and processing the upgrade.
Debit Card transactions will not finalize to your account until we reopen on 6/1/2020.
Balance inquires and transfers will be disabled during the upgrade period.
Will my member number (account number) change?
Some members may notice a change in their loan subaccount number. However, that will not affect loan payments and transactions.
Will I have access to Online Banking, Mobile App,        eStatement, Voice Banking, or Bill Pay during the upgrade?
Access to Online Banking, Mobile App, Voice Banking and DPX Pay will be unavailable 12:30pm Friday, May, 29th thru Sunday, May 31st, 2020. 
Access to Bill Pay will be unavailable 8:00pm Thursday, May 28th, 2020 thru Sunday, May 31st, 2020.
    (Bill Pay payments scheduled after May 28th will not be sent out, please make arrangements for those payments.)
All of those services will be restored on Monday, June 1st, 2020.
Once restored, you will need to re-enroll in those services with a new username and password.
Bill Pay members will need to input their payees and payment info into the new system.  Bill Pay data will not transfer over from the old system. 
Click here for printable re-enrollment instructions.   Re-enrollment begins --> JUNE 1st, 2020
How will I access my eStatements?
We advise that you download your historical eStatements to your personal computer or flash drive.
ALL May statements (including members with e-statements) will be processed as a paper statement and will be mailed via USPS and should arrive the first part of June.    
Historical eStatements stored on our old system WILL NOT be accessible via online banking after the upgrade.
Will I need to re-enroll in online banking?
YES. You will need to re-enroll.  The brand new upgraded system will not keep or save passwords from the old system.
To enroll, you will need the following:
  • Member Number
  • Social Security Number
  • Date of Birth
  • Email Address- you will be sent a validation link to your email address on file to complete the enrollment process.

ATTENTION: Joint account owners will now have their OWN online banking sign on. They will enroll the same way listed above, but with their own information. For security purposes you will NOT able to use your member number as your username.

Click here for printable re-enrollment instructions.  (Re-enrollment begins --> JUNE 1st, 2020)

Is the Mobile App changing?

YES. We will be launching a new and much improved mobile app.

June 1st, you will need to download the new Journey Credit Union mobile app from your app store.  

Click here for printable mobile app instructions (see page 2).  NEW Mobile App download available --> JUNE 1st, 2020

Is Voice Response Banking changing?

YES. We will have an upgraded voice response banking system.  The phone numbers to access Voice Response Banking will be the same (515)226-8021 or (800)828-8050.  You will need to re-enroll.  You will need your account number.  The last 4 digits of your social security number will be your temporary password.

Click here to download our handy dandy cheat sheet. 

What about Shared Branch access? Account access WILL NOT be available via Shared Branch locations during the upgrade.  Shared branch access will be restored June 1st, 2020.