| When did the upgrade happen? |
The last weekend in May 2020 and was completed June 1st 2020!
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| Our new system is Member Focused. |
Our new system is far more user-friendly than our old system. It identifies each member (including joint account owners) individually by social security number. This matters because account access is now individualized. |
| What is being upgraded? |
EVERYTHING! We had been on our old system since 1995. It could no longer provide the service and products you deserve. The new system enables us to give you the latest and greatest enhancements. It also greatly increases our ability to operate more efficiently, which will save you and the credit union money, time, and effort. This allows us to provide better products and services to all. |
| Did my member number (account number) change? |
NO.
Some members may notice a change in their loan subaccount number. However, that will not affect loan payments and transactions.
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| What is different in Online Banking, Mobile App, eStatement, Voice Banking, or Bill Pay |
All of these services were upgraded on Monday, June 1st, 2020.
All members need to re-enroll in these services with a new username and password.
Bill Pay members will need to input their payees and payment info into the new system. As stated before the upgrade, Bill Pay data did not transfer over from the old system.
Click here for printable online banking and mobile app re-enrollment instructions. Re-enrollment began --> JUNE 1st, 2020
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| How will I access my historic eStatements? |
Before the upgrade, we advised that you download your historical eStatements to your personal computer or flash drive.
ALL May statements (including members with e-statements) were processed as a paper statement and mailed via USPS and arrived the first part of June.
Historical eStatements stored on our old system ARE NOT be accessible via online banking after the upgrade.
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| Do I need to re-enroll in online banking? |
YES. You will need to re-enroll. The brand new upgraded system did not keep or save passwords from the old system.
To enroll, you will need the following:
ATTENTION: Joint account owners now have their OWN online banking sign on. They will enroll the same way listed above, with their own personal information. For security purposes you will NOT able to use your member number as your username. Click here for printable re-enrollment instructions. (Re-enrollment began --> JUNE 1st, 2020) |
| Did the Mobile App change? |
YES. We launched a new and much improved mobile app. If you have our old app, you will need to download the new Journey Credit Union mobile app from your app store. Click here for printable mobile app instructions (see page 2). NEW JCU Mobile App download available --> JUNE 1st, 2020 |
| Is Voice Response Banking changing? |
YES. We have an upgraded voice response banking system. The NEW phone number to access Voice Response Banking is 515-452-0142. You will need to re-enroll. You will need your account number. The last 4 digits of your social security number will be your temporary password. Click here to download our handy dandy cheat sheet. |