|When will the upgrade happen?||
The last weekend in May 2020.
We will close at 4:00pm Friday, May 29th and reopen for normal business hours on Monday, June 1st, 2020.
|Our new system is Member Focused.||
Our new system is far more user-friendly than our current system.
It identifies each member, including joint account owners individually by social security number. This matters because account access is now individualized.
|Who is affected?||EVERYONE! If you are on an account in any way, shape, or form... the upgrade will benefit you.|
|What is being upgraded?||
EVERYTHING! We have been on our current system since 1995. It can no longer provide the service and products you deserve.
The new system enables us to give you the latest and greatest enhancements. It also greatly increases our ability to operate more efficiently, which will save you and the credit union money, time, and effort. This allows us to provide better products and services to all.
|Will JCU be closed?||YES. We will close at 4:00pm Friday May 29th, 2020 and be closed Saturday, May 30th, 2020.|
|Will my JCU debit card work during the upgrade?||
However, it will have limited purchasing power and limited ATM cash withdraw amounts during the time we are closed and processing the upgrade.
Debit Card transactions will not finalize to your account until we reopen on 6/1/2020.
Balance inquires and transfers will be disabled during the upgrade period.
|Will my member number (account number) change?||
Some members may notice a change in their loan subaccount number. However that will not affect loan payments and transactions.
|Will I have access to Online Banking, Mobile App, e-statement, Voice Banking, or Bill Pay during the upgrade?||
Access to those services will be unavailable during the processing of the upgrade. All of those services will be restored on Monday, June 1st, 2020.
Once restored, you will need to re-enroll in those services with a new username and password.
|How will I access my e-statements?||
We advise that you download your historical e-statements to your personal computer or flash drive.
All May statements (including members with e-statements) will be processed as a paper statement and will be mailed via USPS and should arrive the first week of June.
|Will I need to re-enroll in online banking?||
To enroll, you will need the following:
ATTENTION: Joint account owners will now have their OWN online banking sign on. They will enroll the same way listed above, but with their own information. For security purposes you will NOT able to use your member number as your username.
|Is the mobile app changing?||YES. We will be launching a new and much improved mobile app.|
|What about Shared Branch access?||Account access WILL NOT be available via Shared Branch locations during the upgrade.|